Health eCareers Share a Job/Save a Job

Project: Internship

Duration: 2 weeks (July 2023)

Role: UX Designer Intern

Team: UX Lead, Senior Designer

Overview

This was a MVP of the user interface that made it easier to be able to bookmark jobs that job-seekers were interested in, and to share them with other people.

These are the main goals I was trying to achieve with the final product:

  1. Create an organized system to store and retrieve saved jobs

  2. Share interesting job opportunities with one’s network

  3. Expand the jobs site to a broader audience

Structure of this case study:

  • Understand the problem

  • Conduct competitive research

  • Map out the user flow

  • Sketches and wireframes

  • Prototypes

  • Conduct user testing

  • Testing findings

Understand context and scope of the problem

I was brought into the project and handed the requirements for the MVP, as we wanted to quickly create a design to run through user testing and determine if this product was even desired by users.

Requirements for this version of the product, the MVP:

These are the key outcomes we wanted to uncover with this version of the design:

  • Enable users to easily save job postings of interest for later review.

  • Facilitate seamless sharing of job postings via social media or email.

  • Improve user engagement and increase the reach of job opportunities.

  • Enhance the overall user experience on the Health eCareers platform.

  • Create a save/favorite/bookmark button.

  • Create a sharing button, link to send job posting to someone.

However, because at this point I was only working on the MVP, the favorites section on profile would be included later on with full functionality.

Conduct research into other job searching sites

First, I conducted research into our competitors and other job searching sites, such as practicematch.com, practicelink.com, doccafe.com, LinkedIn, and indeed.com.

First, I conducted research into our competitors and other job searching sites, shown below.

Create a user flow to map out the user's actions for the MVP

Then, I created a user flow diagram to map out the actions that a user would take once they first arrive onto the site. 

User flow created in Google Jamboard

Worked on Sketches and Wireframes for both features, and created prototype in Protopie

After, I turned to Sketch to create iterations of wireframes that we could then take into user testing.

Going along with this step, I created an interactive prototype of this user flow within Protopie.

View the final prototype

Wrote a user testing script

I wrote a user testing script that we could use to run this design in www.usertesting.com , and gather specific insights from the testers. These are the things I wanted to focus on during the tests:

Does the current interaction with the save a job/share-a-job features aligned with that people were expecting to happen. I asked questions like “Does this experience meet your expectations?” and “What would you expect to happen if you clicked ___?”.

The page shown below is how the user test protocol begins.

User flow created in Google Jamboard

After reviewing all of the user tests, these are the key findings I gathered, in order to make suggestions for future iterations of the prototype.

Summary of user tests:

The current Share MVP falls a bit short of people’s expectations. Because of the current icon on the button, people expect to be led to a new page or pop-up with more options to share the job posting link, rather than just email.

The current Save MVP does not meet many people’s expectations. 

The current protopie link takes forever to load.

Based on the user tests, I came up with a few insights I gathered from people’s thoughts and recommendations for what we could change in future iterations.

Include options to share to social media sites like Facebook, Twitter, Messenger, WhatsApp, SMS, in addition to email for the Share button.

Make users have to log in to, or create an account on Healthecareers, in order to save the job posting to their profile. 

Make the save feature similar to Pinterest’s ‘save’ feature, such as the ability to show where you want to save it.

Sample interaction: Once a user clicks on ‘Save’, a dialogue box pops up in the center and prompts the user to sign up for an account on Healthecareers.com. “Sign up for Health eCareers now to save this listing and see thousands of other jobs available in the U.S.”

My designs went through many iterations. The main difference between the different versions is the use of the Health eCareers design system, and the layout of the feedback section.

Results

As soon as I had finished my designs, my term at this internship was over, so I was not able to see what changes had been made afterwards. However, when I returned to this company as a Product Design contractor a few months later, I was able to see the release of this feature and how it had impacted Health eCareers users.


I received quantitative data, such as the number of users, number of jobs saved, ratio of jobs each user saved, # of jobs that users have applied to, total number of applied jobs, ratio of jobs each user applied to, all based on the job bookmark feature that I had worked on! Being able to see the results of my work was really rewarding and I was able to see the impact of my designs.

Results

As soon as I had finished my designs, my term at this internship was over, so I was not able to see what changes had been made afterwards. However, when I returned to this company as a Product Design contractor a few months later, I was able to see the release of this feature and how it had impacted Health eCareers users.


I received quantitative data, such as the number of users, number of jobs saved, ratio of jobs each user saved, # of jobs that users have applied to, total number of applied jobs, ratio of jobs each user applied to, all based on the job bookmark feature that I had worked on! Being able to see the results of my work was really rewarding and I was able to see the impact of my designs.