AI Cover Letter Generator for Healthcare Job Seekers
I designed an AI tool to quickly generate tailored cover letters for healthcare professionals unfamiliar with AI generators.
This project is a new product on healthecareers.com that is an AI-driven customized cover letter generator for healthcare professionals (HCPs), including but not limited to Nurse Practitioners, Physicians, Physician Assistants, etc.
What I contributed:
- Created detailed wireframes and high-fidelity interactive prototypes
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Generated a user test script and analyzed testing results
- Collaborated with product manager, UX designers, engineers to bring my design to life
- Presented my design process to company-wide employee resource group
IMPACT
Product Designer
UX Lead
Product Manager
2 Developers
Visual Design
Interaction Design
Prototyping
12 weeks (September to December 2023)
The Problem
How can we empower HCPs to craft personalized and compelling cover letters more efficiently?
When joining the project, I utilized the existing research and found that HCPs often lacked the time and resources to craft cover letters that effectively communicated their work experience. Additionally, many healthcare professionals in our research were unfamiliar with AI tools or struggled to use them effectively, leading to inconsistent and even more time-consuming job searches.
Context
Healthcare professionals are interested in new job opportunities, but applying is often delayed by one key friction point: writing cover letters.
Through exploratory research, we found that while balancing long shifts and family responsibilities, clinicians often lack the time and energy to craft tailored cover letters for each role.
Meet Emma, Nurse Practitioner
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Works frequent night shifts
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Balances family responsibilities
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Wants to relocate
- Delays applying due to the effort of writing cover letters
Her Current Experience
While searching across various career platforms, Emma finds Health eCareers, where she finds writing tips, as well as a tool that can generate a personalized cover letter.Opportunity
This insight created a clear opportunity: reduce the effort required to create high-quality, tailored cover letters so that busy HCPs can apply with confidence and speed.What role does Health eCareers serve?
Health eCareers is a career platform dedicated to the healthcare industry.
Health eCareers connects HCPs with employers, and provides career development resources to support every stage of the application journey. They serve HCPs seeking job opportunities and career resources, as well as employers and human resources from medical associations to recruit high-quality practitioners.
Solution
Introducing the AI Cover Letter Generator
The AI Cover Letter Generator analyzes a healthcare job seeker’s previous experiences and extract relevant skills and qualifications to generate tailored content that aligns with the job seeker's resume and the specific job posting.
Scope of Project:
Scope of Project:
- Streamline the cover letter writing process
- Save time for busy HCPs
- Help users stand out during their job search
- Strengthen Health eCareers’ market competitiveness and value by integrating AI-driven tools into the job search experience
Design Explorations
What problems does the generator solve?
Collaboration over automation
Enter job specific details to tailor the cover letter for a particular job posting. The generator incorporates AI to analyze job descriptions and suggest tailored content for users to refine, making a more collaborative experience collaborative rather than a fully automated one.
Customization
Users can customize the cover letter's length, tone of voice, and writing style to better reflect their personality, making each letter feel natural.
Personalization
The generator also incorporates information from the user’s resume into the cover letter. The system automatically extracts details such as relevant work experience, education, and skills to create more personalized and unique cover letters.
User Testing
Participants were initially hesitant but open to using AI to generate and evaluate cover letters.
I collaborated with the UX Lead to conduct an unmoderated user test on my high-fidelity prototype with 10 participants who were Physician Assistants, Registered Nurses, Obstetrician, and Nurse Practitioners, with up to 20 years of experience.
What I intended to discover:
Insight: Most participants have experimented with AI tools, often out of curiosity, but lacked real confidence in using them effectively. Despite this, they expressed very strong interest in using AI generators in the future.
Insight: Participants like the ability to customize cover letter because they can adjust tone and style to reflect personality and with different employers.
Insight: While participants praised their generated letters, they wanted more flexibility to compare multiple versions with different tones of voice.
Usability Testing Result
Usability testing showed us that HCPs found the generator useful in reducing time and effort spent on job applications, while also uncovering key usability issues
Data from the 1st round of usability testing informed design iteration #2, which addressed user needs identified in round one: enabling HCPs to regenerate new versions of their cover letter faster.
Post Project Reflections
I strengthened UX research skills through facilitating and interpreting user test results.
- Conducted unmoderated usability tests and analyzed participant interviews on UserTesting.com.
- Synthesized findings to support design changes and recommendations for stakeholders.
I leveraged design systems and designed responsively.
- Designed and optimized mobile versions of the AI Cover Letter Generator, ensuring usability across different screen sizes.
- Adjusted layout and visual hierarchy to make interactions clear and intuitive on smaller devices.
I improved communication by presenting my design process.
- Refined ability to articulate design rationale and advocate for user needs within a cross-functional team.
- Presented project progress at a company-wide UX working group meeting, which was created to bring UX teams together across the various subsidiaries at Everyday Health Group.
Try the generator today!